Inaaya creates modern handmade artisanal fashion & luxury goods for women. Ethically designed & created in Pakistan.

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CUSTOMER SERVICE
contact@inaayaonline.com
MY ORDER

How long will my order take to arrive?

Orders are shipped out within 4-5 business days after payment is received if the product is in stock. Given the nature of the craft, made-to-order items require 4-6 weeks processing time.

What payment methods are available?

For international deliveries we accept payments via Credit cards and Western Union. For deliveries within Pakistan we offer COD (cash on delivery).

What is your return policy?

We strive to provide you with as much detail as you need to make an informed purchase, so we offer you accurate measurements, information and multiple views of each outfit.

There are no cancellations.

All orders placed on the website will be processed once you complete the checkout process.

However, we’ll do our best to accommodate you if you need to make changes. Please contact customer service within 24 hours of your order.

All sales are final, no return, exchange, price adjustments or cancellations are possible

I put items in my shopping cart a few hours ago and now they are unavailable for purchase. Why does this happen?

Products made and sold by Inaaya are handmade in extremely limitedquantities. A sale is not considered final until the transaction has been completed and you have received an order confirmation. If another customer purchases an item before you check out and pay for your selected items then the stock will be reduced automatically. In the rare event that we are unable to complete your order after confirmation, you will be notified via email within 3 business days. Regrettably, we are unable to ‘hold’ items as the entire process is automatic.

DELIVERY INFORMATION

Do you ship internationally?

Yes. However, we currently ship only on Delivery Duty Unpaid (DDU) basis. All orders are shipped using FEDEX, DHL, UPS or USPS within 4 – 5 business days.

Do you have COD (Cash on delivery)?

We offer COD for deliveries within Pakistan.

Can I track my order?

All of our local orders are delivered within 4-6 days of order placement. Similarly, our international orders are delivered within 5-7 working days. Once an order has been successfully placed, you will be able to track the status of your order through the tracking code provided in your order detail page.

I received an additional item which i did not order, and is not listed on the invoice. How do i return it?

Every so often we send a little something extra with your order. It could be a card, a coupon, an accessory or an item. It is our way of showing our appreciation and there is no need to return it.

MY ACCOUNT

Do I need to have an account to shop with you?

Please click on ‘Sign in’ followed by ‘Create an account’ and fill in your personal details. If you experience any difficulty, write to us at contact@inaayaonline.com and we will be pleased to assist you.

How can I edit/update my account details?

Please sign in and click on ‘My Account’. You will be able to edit/update your details.

How can I edit/update my shipping and billing address details?

Please sign in and click on ‘My Account’. You will be able to edit/update your details for future orders. If you wish to change the delivery address for a placed order, please contact our customer service immediately. The requested changes will be made if the order has not been shipped.

I forgot my password, how can I retrieve it?

Please click on ‘Forgot password’ which is available at the ‘Sign In’ page. Enter your email address and click on “Submit”. A set of instructions to reset your password will be sent to your registered email. After your credentials have been verified, you will be able to create a new password

PRODUCT

Do you have a size guide?

The size guide is available in our ‘Help Centre’ tab on the home page.

Where are Inaaya products made? Are they made only by women?

Inaaya is currently working with female artisans in rural parts of Pakistan. We employ both men and women in our urban centers where all stitching, finishing and packaging takes place.

How does Inaaya help the people who produce the goods?

Inaaya provides contractual employment based on productivity. This allows the workers to gain a supplemental income without neglecting their pre-existing responsibilities, of which there are many in most rural areas. This arrangement stands until both parties are comfortable with full time employment. In both scenarios, the employment is empowering and allows them to better their living conditions as they deem fit.

Do you entertain custom orders?

Unfortunately, we are unable to entertain individual custom orders. However, we have a ‘Made-to-order’ segment and only those designs can be reproduced with minor changes.

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